The Accessibility for Ontarians with Disabilities Act (AODA) sets out accessibility standards an organization must meet for people with disabilities. In 2008, Ontario passed the first standard, Accessibility for Customer Service, where RHMS trained workers on customer service and drafted the Accessibility Standard for Customer Service Plan on how RHMS will provide accessible customer service for people with disabilities.
In 2011, Ontario combined the remaining four standards (information and communications, employment, transportation, and design of public spaces) into the Integrated Accessibility Standards Regulation (IASR). RHMS has developed a Multi-Year Accessibility Plan that outlines the policies and actions we will implement from January 2012 to December 2021, to improve opportunities for people with disabilities within these four standards.
The Accessibility Standard for Customer Service Plan and the Multi-Year Accessibility Plan are found below, and are also available in accessible formats, upon request.
RHMS is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner. We will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act.